Easy Stepsto shopping online at your favourite local store
1. Select your local store
online
2. Shop and add products to cart and finalise
3. We will notify you once your order is ready to Collect
Click & Collect is a FREE service that allows you to shop online and collect your order from a selected participating Chemist Discount Centre store.
Click & Collect is available at only participating stores, stock availability and trading hours will vary per location. Visit the Store Locator page for further information.
Please note during peak periods processing times may vary and some products may not be available for Click and Collect. You will be notified of any delays.
Have your Click & Collect order delivered straight to your door from your local Click & Collect store! Same Day Delivery options can be selected at checkout. A fee will incur for this service.
Click & Deliver is available at only participating stores, delivery times will vary per location.
Please note: This service is only an option for customers that live within a 10km radius from any participating store.
You can choose your preferred available delivery days at checkout. Same Day Deliveries are for orders placed before 2pm (may vary per store). Orders placed the same day will be delivered between 4pm – 8pm. Next Day Deliveries will be delivered between 12pm – 5pm.
You can set your Click & Collect store as your local store on the homepage, product pages and at shopping cart. Once set, this setting will remain for the entire duration of your shopping journey. When products are added to shopping cart, stock availability will be advised at store selected. Adjust your quantities to stock availability at that store.
Once your order is finalised, the store will pick and prepare your order. You will receive email & SMS notifying you when to collect.
If you need someone to collect your order on your behalf, they will need a copy of the order confirmation email or SMS and valid photo identification. Before checking out its important to advise us who your nominated someone is. There is an option to do so at checkout.
We aim to prepare your order within 2 trading hours of placing your order. In the instance you placed an order outside Click & Collect trading hours, an estimated ready date for collection/delivery will be provided. You will receive an order confirmation email and SMS advising that your order is ready for collection/delivery.
We also provide you with a tracking status link, which you can check at anytime to see how your order is progressing.
When collecting your order please remember to present confirmation of your order (Email or SMS) and a valid photo ID (Driver Licence, Passport, proof of age card). If a Credit Card was used to purchase your order, you will need to present this at the time of collection.
If your order included a paper prescription, please remember to bring the original copy with you. We are unable to supply your prescription item if this requirement is not met.
Due to sensitivity of the content of your order we are unable to leave it unattended at your designated delivery address. A re-delivery fee will incur if you are not home to accept your delivery.
If you need to change or cancel your order for any reason, please contact your Click & Collect store as soon as possible. We will need to check the status and advise you of the options available to best accommodate your request. Store contact information is available on your confirmation email.
If an item purchased is defective, damaged, or faulty or missing at time of picking you will be notified immediately via email or phone call. The store will go through the following options to accommodate:
Please contact our Customer Care Centre on 1300 901 903 or email us on mail info@cdcpharmacy.com.au.
